Privacy notice

• Identity and contact details, such as name, email address, phone number and passenger details.
• Booking details, such as pick-up and drop-off locations, dates, times, flight details, passenger count, luggage information, selected vehicle class and journey notes.
• Payment and billing information, such as payment status, Stripe payment references, card brand and last four digits where available, receipts, invoices and VAT information.
• Support information, including messages, chat history and information shared through Intercom or Fin.
• Technical information, including device, browser, IP address, approximate location, consent choices and security logs.
• Analytics and advertising information collected through Google Analytics, Google Tag Manager, Google Ads, Meta technologies and similar tools where you have given the required consent.

Bookings and customer service

We use booking, contact and route data to provide quotes, arrange journeys, communicate with you and coordinate with service providers. The lawful basis is contract, or steps taken before entering into a contract.

Payments, receipts and accounting

We use payment and billing data to process payments, issue receipts or invoices, handle refunds, prevent fraud and keep accounting records. The lawful bases are contract, legal obligation and legitimate interests.

Safety, fraud prevention and platform security

We use technical, booking and payment data to protect the website, prevent misuse, investigate suspicious activity and keep reliable operational records. The lawful basis is legitimate interests.

Analytics and service improvement

Where consent is required, we use analytics technologies only with your consent. We use the resulting information to understand website performance, improve booking flows and measure marketing activity.

Advertising and retargeting

Where consent is required, we use Google Ads, Meta Ads and related tags to measure campaigns, build audiences and show relevant advertising. You can withdraw consent through the cookie settings made available on the website.

We share personal data only where needed for the purposes described in this notice.

• Chauffeur, transport and operational service providers for journey fulfilment.
• Stripe for payment processing.
• Cloudflare for hosting, security and website delivery.
• Google for Maps, Places, Routes, analytics, tag management and advertising services.
• Meta for advertising and campaign measurement.
• Intercom and Fin for customer support and chat.
• Mailgun for transactional email delivery.
• Professional advisers, accounting providers, insurers, banks, authorities and courts where required.

Depending on the circumstances, you may have the right to access, correct, erase, restrict or object to the use of your personal data, request portability, withdraw consent and complain to a data protection authority.

If you are in the UK, you can contact the Information Commissioner’s Office. Please contact legal@bavarios.co.uk first if you want us to review a privacy concern.