Cancellations & refunds
How to change a reservation, cancel a journey or request a refund.
Before you book
Review the cancellation deadline, any cancellation or no-show fee, included waiting time and other journey conditions presented before payment. Cancellation deadlines and fees are provided for your review before you confirm and pay for a reservation. If a condition is unclear, contact hire@rydecom.com before paying.
Changes and cancellations
Email hire@rydecom.com with your booking reference and the change or cancellation you need. Changes depend on provider availability and may change the price. Request cancellation as soon as your plans change; a late cancellation or no-show may incur the fee disclosed for your booking.
Refund requests
To request a refund or raise a service issue, email hire@rydecom.com with your booking reference and a description of what happened. We review the request against your booking conditions and any applicable consumer rights, then confirm the outcome by email. Do not send full payment card details.
Refund payment
Approved refunds are returned to the original payment method where possible. Your payment provider controls when a processed refund appears in your account. We can provide the processing status on request.
If a journey cannot be provided
If we or the transportation provider cancel and cannot provide the booked service, you may decline an alternative and request a refund for the unprovided service. Nothing in this policy limits rights that applicable law does not allow us to exclude.